In this episode of The Social Dentist, Dr. Desiree Yazdan is talking to us about the concept of over-delivering. It’s part of her personal philosophy that she brings to her dental practice, and she wants to share it with you. She starts off the discussion by making the distinction between delivering and over-delivering.
Dr. Yazdan uses a personal story to illustrate the importance of customer service and how mistakes or negative experiences can be turned around simply by over-delivering. This podcast will get you thinking about how you can overdeliver in your own business. Dr. Yazdan even includes some examples fellow dentists can use. She’s giving you questions to ask yourself to make sure you’re over-delivering in your business.
If you want more information on over-delivering or any of the concepts discussed on The Social Dentist, Dr. Yazdan is offering a free consultation. Click the link below for more information.
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